TERMS & CONDITONS

PERSONAL TRAINING SERVICES

The Client engages MSFIT to provide personal training services through trainers assigned by MSFIT (each a “Trainer”).

Each Training Session is scheduled for approximately sixty (60) minutes unless otherwise agreed by MSFIT.

Training may include fitness assessments, resistance training, cardiovascular exercise, mobility work, stretching and other exercise activities considered appropriate by the Trainer.

MSFIT may assign, replace or reassign a Trainer at any time for operational, scheduling, staffing or other reasonable business reasons. The Client may request a change of Trainer, and MSFIT will use reasonable efforts to accommodate the request where practicable.

A Client’s preference to train exclusively with a particular Trainer does not suspend or extend the validity of a Training Package. Where necessary, MSFIT may offer an alternative Trainer or available training arrangement.

The Client must promptly disclose any injury, illness, pregnancy, medical condition, medication or other circumstance that may affect safe participation in exercise and must update MSFIT and the Trainer if circumstances change.

TRAINING PACKAGE AND SESSION ENTITLEMENT

The Client is purchasing the Training Package stated in this Agreement at the agreed package price.

The Training Package is a package of personal training services and is not a series of separate pay-per-session purchases.

If the Client purchases additional Training Sessions, the terms of this Agreement will continue to apply unless MSFIT expressly agrees otherwise in writing.

Training Sessions are personal to the Client and may not be transferred, assigned, resold or exchanged for cash, credit or other services unless expressly approved in writing by authorised MSFIT management.

PACKAGE VALIDITY AND EXPIRY

The standard validity periods are:

• 10 Sessions – 3 months
• 21 Sessions – 5 months
• 36 Sessions – 8 months
• 60 Sessions – 10 months

The applicable validity period commences on the date stated by MSFIT at purchase or, if no separate commencement date is stated, on the date of the Client’s first payment.

The Client is solely responsible for scheduling and utilising all Training Sessions within the applicable validity period. The Client should book sufficiently in advance and promptly inform MSFIT if material scheduling difficulties arise.

Package validity periods are fixed. Extensions, pauses, suspensions or freezes of package validity will not be granted due to illness, injury, medical circumstances, pregnancy, travel, work commitments, family circumstances, personal circumstances, scheduling preferences, failure to book sessions or failure to utilise sessions.

All unused Training Sessions remaining at the end of the applicable validity period automatically expire and are forfeited without refund, credit, replacement, transfer or compensation.

Suspension or withholding of Training Sessions due to overdue payment does not pause or extend the package validity period.

PAYMENT AND INSTALMENT PLANS

The Client is responsible for payment of the full package price agreed at the time of purchase.

Where MSFIT permits payment by instalments, the instalment arrangement is provided as a payment accommodation to improve affordability. It does not convert the Training Package into separate purchases, a subscription or a pay-per-session arrangement.

Instalments are due monthly in accordance with the agreed instalment schedule and must be paid in full by their respective due dates. Each monthly instalment remains due regardless of the number of Training Sessions utilised, whether the Client has completed the number of sessions corresponding to that instalment, or the number of Training Sessions remaining.

If any payment is overdue, MSFIT may immediately withhold or suspend access to Training Sessions until all overdue sums and applicable late payment charges have been paid in full.

Late payment charges may accrue on overdue sums in accordance with the instalment terms communicated to and accepted by the Client at the time of purchase. Such charges form part of the overdue amount payable.

The package validity period continues to run while Training Sessions are withheld or suspended due to overdue payment. No extension, replacement session or compensation will be provided for time lost during such suspension.

Failure or refusal to complete an agreed instalment plan does not automatically release the Client from the agreed package commitment or outstanding payment obligations.

Without limiting MSFIT’s other rights, where the Client fails or refuses to complete the agreed instalment plan, MSFIT may recalculate the Client’s session entitlement based on the total amount actually paid and the applicable per-session rate of the relevant lower Training Package. The Client’s total and remaining session entitlement may be adjusted accordingly.

MSFIT may recover reasonable costs of collecting overdue sums to the extent permitted by applicable law.

BOOKING, CANCELLATION AND RESCHEDULING

The Client must provide at least twenty-four (24) hours’ notice to cancel or reschedule a scheduled Training Session.

Where less than twenty-four (24) hours’ notice is provided, or where the Client fails to attend a scheduled Training Session, the Training Session will be deemed utilised and deducted in full from the Client’s Training Package.

The late cancellation policy applies regardless of the reason for cancellation or non-attendance, including illness, medical appointments, work commitments, travel, family circumstances or other unforeseen events.

MSFIT may, at its sole discretion and without obligation, grant a waiver, reinstatement or exception as an exceptional gesture of goodwill. Any such decision is subject to authorised MSFIT management approval.

Any waiver, reinstatement or exception granted on one occasion does not create an entitlement, precedent, continuing practice or expectation that the same or a similar exception will be granted in the future.

No Trainer or other representative of MSFIT, unless expressly authorised by MSFIT management, has authority to approve or promise a waiver, reinstatement, extension, refund or variation of this Agreement.

Where a Client repeatedly cancels or reschedules Training Sessions, MSFIT may withdraw any recurring, fixed or preferred booking slot and require future Training Sessions to be booked subject to Trainer and schedule availability.

MSFIT and its Trainers will use reasonable efforts to provide advance notice where MSFIT needs to cancel or change a Training Session. Where MSFIT cancels a Training Session, the session will not be deducted and will remain available for use within the existing package validity period.

LATE ARRIVAL AND SESSION TIME

Training Sessions will commence and end at the scheduled times.

If the Client arrives late, the Training Session may be shortened and will still end at the originally scheduled time. The full Training Session will be deemed utilised.

If a Trainer is late, MSFIT will use reasonable efforts to provide the outstanding training time during the same or a subsequent Training Session.

NO REFUNDS AND NO CLIENT TERMINATION FOR CONVENIENCE

All Training Packages, Training Sessions and payments made to MSFIT are strictly non-refundable.

The Client acknowledges that the Training Package is purchased as a fixed package commitment and may not be cancelled, terminated or refunded due to a change of mind, relocation, travel, change in personal circumstances, change in schedule, inability to attend, failure to utilise Training Sessions or a decision to discontinue training.

Any cessation of attendance or participation by the Client does not cancel outstanding payment obligations, suspend package validity or entitle the Client to any refund, credit or compensation.

HEALTH, INFORMED CONSENT AND ASSUMPTION OF RISK

The Client acknowledges that physical exercise involves inherent risks, including fatigue, discomfort and physical injury.

The Client confirms, to the best of the Client’s knowledge, that the Client is able to participate in physical exercise or has obtained appropriate medical advice or clearance where necessary.

The Client voluntarily participates in Training Sessions and accepts the inherent risks ordinarily associated with exercise and physical training.

The Client must immediately inform the Trainer of pain, dizziness, unusual shortness of breath, distress or any other concerning symptom and must follow reasonable safety instructions.

The Client is responsible for providing complete and accurate information relevant to safe participation. MSFIT and the Trainer are entitled to rely on information disclosed by the Client.

MSFIT does not provide medical diagnosis or medical treatment. The Client should obtain advice from an appropriately qualified healthcare professional where medical advice is required.

To the fullest extent permitted by law, the Client voluntarily assumes the inherent risks associated with exercise and physical training and agrees that MSFIT and its Trainers shall not be liable for injury, loss or damage arising from such inherent risks, the Client’s failure to disclose relevant health or medical information, the Client’s failure to follow reasonable instructions, or circumstances beyond MSFIT’s reasonable control.

The Client remains responsible for determining whether they are medically fit to participate in Training Sessions and for obtaining medical advice or clearance where appropriate.

TRAINER WORKING NOTES AND TRAINING RECORDS

Training programmes, session notes, coaching observations, exercise selections, programming records and other working materials prepared by a Trainer are maintained primarily as internal coaching and working records to support the delivery of personal training services.

Trainers are not required to prepare, reproduce, organise or provide their internal working notes, programmes or coaching records to the Client as part of the Training Package. Personal training fees are for the delivery of hands-on coaching and guidance during scheduled Training Sessions and do not include the preparation of client-facing reports, written session summaries or copies of Trainer working materials.

A Trainer’s primary responsibility during a Training Session is to provide active coaching, supervision, exercise instruction, appropriate modifications and reasonable attention to the Client’s safety and performance. Trainers are not required to use Training Session time to prepare written notes or reports for the Client.

The Client may request verbal guidance or take their own notes, provided this does not materially disrupt the flow, safety or effectiveness of the Training Session.

RESULTS AND CLIENT RESPONSIBILITY

MSFIT and its Trainers do not guarantee weight loss, muscle gain, changes in body composition, athletic performance, pain reduction or any other particular result.

Results vary and may depend on factors including attendance, consistency, effort, nutrition, sleep, lifestyle, medical circumstances and adherence to training guidance.

The Client remains responsible for decisions and conduct outside Training Sessions.

MANAGEMENT AUTHORITY AND COMMUNICATIONS

Decisions relating to waivers, forfeitures, reinstatements, extensions, refunds, payment arrangements and contractual exceptions may only be approved by authorised MSFIT management.

No verbal statement or informal representation by a Trainer varies this Agreement.

Any variation of this Agreement must be expressly confirmed in writing by authorised MSFIT management or through MSFIT’s official administrative channel.

The Client must keep their contact details current and is responsible for reviewing communications sent by MSFIT concerning bookings, payments and package administration.

SUSPENSION AND TERMINATION BY MSFIT

MSFIT may suspend Training Sessions or terminate the Client’s access to services where the Client fails to make payment when due, behaves in an abusive, threatening or unsafe manner, repeatedly breaches MSFIT policies, or otherwise materially breaches this Agreement.

Suspension or termination by MSFIT due to the Client’s breach does not automatically entitle the Client to a refund and does not extinguish sums already due.

ENTIRE AGREEMENT AND ACCEPTANCE

This Agreement constitutes the entire agreement between the Parties concerning the Training Package and supersedes prior oral or written representations concerning the same subject matter, except for specific package pricing, payment schedules or written terms expressly incorporated into this Agreement.

By proceeding with payment after being directed to MSFIT’s Personal Training Terms and Conditions, signing this Agreement, or electronically accepting these terms, the Client acknowledges that the Client has read, understood and agreed to be bound by the terms applicable to the Client’s Personal Training services and Training Package. The Client acknowledges that MSFIT’s Personal Training Terms and Conditions are available on MSFIT’s official website.

A failure or delay by MSFIT to enforce any provision on one occasion does not waive MSFIT’s right to enforce that provision on a later occasion.

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

GOVERNING LAW AND JURISDICTION

This Agreement is governed by the laws of Singapore.

The Parties submit to the jurisdiction of the courts of Singapore.

CLIENT ACKNOWLEDGEMENT

The Client acknowledges that the Client has read and understood this Agreement, including the cancellation and rescheduling policy, package validity and expiry terms, forfeiture of unused sessions, payment and instalment obligations, and the consequences of overdue payment.

• I understand that less than 24 hours’ notice will result in the scheduled Training Session being deemed utilised.
• I understand that goodwill waivers or exceptions are discretionary and do not create a future entitlement or precedent.
• I understand that my Training Package has a fixed validity period and unused Training Sessions will expire and be forfeited after the validity period.
• I understand that instalments are due monthly according to the agreed instalment schedule regardless of the number of Training Sessions utilised or completed.
• I understand that overdue payment may result in Training Sessions being withheld while package validity continues to run.